Customer Service Representative

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Customer Service Representative
Kallo (BE)

As a global logistics service provider, Katoen Natie combines engineering, technology and port operations to offer worldwide, tailor-made solutions to the chemical and automotive industries, and to the consumer goods, electronics & retail sector. Katoen Natie has 181 logistic platforms and is active in 30 countries all over Europe, North America, South America and the Far East with a staff of more than 13.000 people.

For our fast growing Food & Feed business unit we are looking for an enthusiastic and motivated customer service colleagues to join our team.

The Food & Feed unit focusses on strategic semi-finished product groups such as starch/proteins, dry dairy products, sugar and food & feed dry ingredients for whom we provide logistic and semi-industrial services.

  • Responsible for multiple customers
  • Processing of orders/documents and questions from your customer
  • Administrative processing and follow-up in our WMS system
  • Timely and clear communication with your customers through the telephone, mail or face to face.
  • Invoicing
  • Align with operations on the progress of the orders
  • Send complaints/claims to the HSEQ department and support the investigation

As CSR you are the link between your customer, the account manager, operations and HSEQ, brief a crucial role to support the growth of our unit as well as keeping our customers satisfied.

  • Minimum bachelors diploma/A2-diploma and/or relevant working experience
  • Knowledge of the Plato WMS-system is a plus
  • Good knowledge of Dutch and English, French is a plus
  • Good communication skills both towards the customers as towards the internal organization
  • Customer friendly; building sustainable customer relationship
  • Flexible and stress resistant
  • Capable to work independently but also as part of a team
  • Able to set the right priorities
  • “Problem Solver” attitude
No experience needed
  • An exciting job in a leading dynamic company with no-nonsense culture
  • A job with lots of variety
  • An attractive salary package
Claire Bombeke
+32 3 292 4921
Email CV + Application Letter with subject “Customer Service Representative”